Privacy policy
PRIVACY POLICY
Last updated: August 8, 2026
This Privacy Policy describes how ECOMORA GROUP LLC, trading as Myonivo (“Myonivo,” “we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit myonivo.com, make a purchase, contact us, or otherwise use our services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Contact information, including your name, email address, phone number, billing address, and shipping address.
• Order and account information, including products purchased, order history, returns, warranty claims, support requests, and account credentials.
• Payment and transaction information. Payments are processed by third-party payment providers. Myonivo does not directly store complete credit card numbers.
• Device and usage information, including IP address, browser type, device identifiers, operating system, time zone, referring pages, pages viewed, clicks, and other interactions with our website.
• Communications you send to us, including emails, customer-support messages, reviews, survey responses, photos, videos, and other information you choose to provide.
• Marketing preferences, including your email, SMS, cookie, and advertising preferences where applicable.
2. HOW WE COLLECT INFORMATION
We collect personal information:
• Directly from you when you place an order, create an account, subscribe to marketing, submit a review, or contact customer support.
• Automatically through cookies, pixels, tags, log files, web beacons, and similar technologies.
• From service providers and business partners, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, customer-support platforms, and advertising partners.
3. HOW WE USE PERSONAL INFORMATION
We may use your personal information to:
• Process payments and fulfill orders.
• Send order confirmations, shipping updates, and service communications.
• Manage returns, refunds, replacements, warranties, and customer-support requests.
• Operate, maintain, personalize, and improve our website and Services.
• Detect fraud, abuse, security incidents, and other harmful or unauthorized activity.
• Understand how customers use our website and measure marketing performance.
• Send promotional emails or SMS messages when you have provided consent where required.
• Comply with legal obligations and enforce our policies.
• Protect the rights, property, and safety of Myonivo, our customers, and others.
4. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate the website, remember your preferences, maintain shopping-cart functionality, understand website usage, measure marketing performance, and provide relevant advertising.
You may manage cookies through your browser settings or through any cookie-preference tool available on our website. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain your consent before using non-essential cookies.
5. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with:
• Shopify and other commerce or technology providers that support our online store.
• Payment processors that securely process transactions.
• Warehouses, fulfillment partners, shipping providers, and carriers that process and deliver orders.
• Customer-support, email, SMS, analytics, fraud-prevention, and advertising providers.
• Professional advisers, including legal, accounting, insurance, and compliance providers.
• Government agencies, regulators, courts, or law-enforcement authorities when required by law.
• A buyer, successor, or relevant party in connection with a merger, financing, acquisition, reorganization, or sale of business assets.
We do not share mobile phone numbers, SMS consent records, or SMS message data with third parties or affiliates for their independent marketing or promotional purposes.
6. TARGETED ADVERTISING
We may work with advertising and analytics partners to show relevant advertisements and measure campaign performance.
Depending on where you live, some advertising activities may be considered “sharing,” “selling,” or targeted advertising under applicable privacy laws.
Where required, you may opt out through our cookie-preference tool or by emailing Support@myonivo.com.
We do not knowingly sell personal information in exchange for money.
7. EMAIL AND SMS COMMUNICATIONS
You may unsubscribe from promotional emails by using the unsubscribe link included in any marketing email.
If we offer SMS marketing, your consent to receive promotional messages is not a condition of purchase. Message frequency may vary, and message and data rates may apply.
Reply STOP to unsubscribe from SMS messages or HELP for assistance.
Even after unsubscribing from marketing, you may continue to receive transactional communications concerning your orders, returns, account, security, or customer-support requests.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include maintaining information for order fulfillment, customer support, fraud prevention, accounting, tax, legal, warranty, and dispute-resolution requirements.
Retention periods vary depending on the type of information and applicable law.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
10. INTERNATIONAL DATA TRANSFERS
Our service providers may process personal information outside the country where you live, including in the United States, Canada, and other countries where our providers operate.
Where required by law, we use appropriate safeguards for international transfers.
11. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a portable copy of your information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of targeted advertising or certain disclosures.
• Appeal a decision concerning a privacy request.
To exercise a privacy right, email Support@myonivo.com with the subject line “Privacy Request.”
We may request information necessary to verify your identity. You may also use an authorized agent where permitted by law.
You may have the right to submit a complaint to your local data-protection authority.
12. CHILDREN’S PRIVACY
The Services are not intended for children under 13 or any higher minimum age required by local law.
We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact Support@myonivo.com.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
Myonivo does not control and is not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to our practices, technology, Services, or legal obligations.
The revised version will be posted on this page with an updated “Last updated” date.
15. CONTACT US
For questions, complaints, or privacy requests, contact:
ECOMORA GROUP LLC
Trading as Myonivo
Email: Support@myonivo.com
Business address:
117 S Lexington St, Suite 100
Harrisonville, MO 64701
United States