Refund policy
REFUND POLICY
Last updated: August 8, 2026
We want you to have enough time to experience how Myonivo fits into your routine.
Eligible physical products purchased directly from myonivo.com are covered by our 60-Day Risk-Free Trial, subject to the terms below.
1. 60-DAY RISK-FREE TRIAL
You may request a return within 60 days from the date your order is delivered.
To begin a return, email Support@myonivo.com and provide:
• Your order number.
• The email address used to place the order.
• The reason for the return.
• Photographs or video if the item is damaged, defective, incomplete, or incorrect.
Do not return an item before receiving return instructions and, where applicable, a return authorization.
Returns sent to an unauthorized address may be delayed or refused.
2. RETURN CONDITION
The 60-day trial allows reasonable use of the product so that you can evaluate how it fits into your routine.
Returned products must:
• Include the core belt, controllers, cables, accessories, and all other physical components included with the purchased package.
• Be reasonably clean.
• Be free from deliberate damage, excessive wear, heavy staining, strong odors, or unauthorized modifications.
• Be packaged securely to prevent damage during return transit.
Original packaging and printed materials should be included whenever reasonably possible.
Missing or materially damaged components may result in a reasonable deduction from the refund where permitted by law.
3. RETURN SHIPPING
For returns based on preference, fit, or change of mind, the customer is responsible for return shipping.
We recommend using a trackable shipping service and retaining the shipping receipt until your return and refund are complete.
If we confirm that an item was defective, damaged on arrival, incomplete, or incorrect, Myonivo will provide an appropriate return solution and cover reasonable return-shipping expenses where required.
Original expedited or paid shipping charges are non-refundable unless the product was defective, damaged, incorrect, or applicable law requires otherwise.
4. REFUND PROCESSING
After your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear in your account.
Your bank, card issuer, or payment provider may require additional processing time.
5. EXCHANGES AND REPLACEMENTS
If your product is defective, damaged, incomplete, or incorrect, contact Support@myonivo.com within 7 days of delivery whenever possible.
Depending on the issue and product availability, we may provide:
• Troubleshooting assistance.
• Replacement components.
• A replacement product.
• An exchange.
• A refund.
A replacement product does not restart or extend the original 60-day trial period unless required by applicable law.
6. NON-RETURNABLE ITEMS
The following items are not returnable unless defective or otherwise required by law:
• Gift cards.
• Downloadable or delivered digital products.
• Items clearly marked “Final Sale” before purchase.
• Products not purchased directly from myonivo.com.
• Products damaged through misuse, accident, improper storage, unauthorized modification, or use contrary to the product instructions.
Products purchased through another retailer must be returned according to that retailer’s policy.
7. ORDER CANCELLATIONS
Contact Support@myonivo.com immediately if you wish to cancel an order.
We will try to accommodate your request, but cancellation is not guaranteed after fulfillment begins.
Once an order has been dispatched, it must be handled through the return process.
8. LATE OR MISSING REFUNDS
If an approved refund has not appeared after 10 business days:
• Check the account associated with the original payment method.
• Contact your bank, card issuer, or payment provider.
• Email Support@myonivo.com with your order number.
9. CONSUMER RIGHTS
This Refund Policy does not limit any non-waivable consumer rights available under the laws that apply to you.
10. CONTACT INFORMATION
Return and refund requests should be sent to:
Support@myonivo.com
ECOMORA GROUP LLC
Trading as Myonivo
117 S Lexington St, Suite 100
Harrisonville, MO 64701
United States