Shipping policy
SHIPPING POLICY
Last updated: August 8, 2026
This Shipping Policy applies to purchases made through myonivo.com.
Delivery times are estimates and are not guaranteed. Delivery may be affected by destination, customs processing, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.
1. ORDER PROCESSING
Orders are normally processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will begin processing on the following business day.
Processing may take longer during product launches, promotional events, or periods of high demand.
If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, which may include waiting for restocking, selecting an alternative product, or receiving a refund for the unavailable item.
2. ESTIMATED DELIVERY TIMES
Estimated delivery times begin after your order has been dispatched:
United States: 3–5 business days
United Kingdom: 3–8 business days
Canada: 5–9 business days
New Zealand: 5–9 business days
Australia: 8–10 business days
Other supported destinations: 6–12 business days
Business days exclude weekends and public holidays.
If a different delivery estimate appears at checkout or on the relevant product page, the estimate displayed during your purchase will take priority.
3. SHIPPING CHARGES
Any applicable shipping charge will be displayed during checkout before you complete payment.
Free-shipping promotions may apply only to selected products, destinations, promotional periods, or qualifying order values.
4. ORDER TRACKING
When your order is dispatched, we will send a shipping-confirmation email containing tracking information when available.
Tracking information may take 24–72 hours to update after the carrier receives the parcel.
5. ADDRESS CHANGES AND CANCELLATIONS
Contact Support@myonivo.com as soon as possible if you need to change or cancel an order.
We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order enters fulfillment.
Once an order has been dispatched, it cannot be redirected or canceled. You must follow our Refund Policy if you no longer want the order.
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned or requires reshipment because of an incorrect or incomplete address, additional shipping charges may apply or may be deducted from any refund where permitted by law.
6. INTERNATIONAL DUTIES AND TAXES
Unless expressly stated at checkout, international customers are responsible for import duties, taxes, customs charges, and brokerage fees imposed by the destination country.
These charges are determined by local authorities and are not controlled by Myonivo.
If a parcel is refused because duties or taxes are not paid, any refund will be processed only after the parcel is returned to us.
Where permitted by law, outbound shipping, return shipping, customs charges, and other non-recoverable costs may be deducted from the refund.
7. DELAYED OR LOST PARCELS
Carrier delivery dates are estimates.
If tracking has not updated for seven business days or your parcel is substantially beyond the estimated delivery window, contact Support@myonivo.com with your order number.
We will assist you with a carrier investigation. Carrier investigations may require additional time to complete.
If the carrier officially determines that a parcel has been lost, we may provide a replacement or refund depending on the circumstances and product availability.
8. ORDERS MARKED AS DELIVERED
If tracking shows that your parcel was delivered but you cannot locate it:
• Check the delivery location and surrounding area.
• Ask household members, neighbors, building management, or reception staff.
• Wait 24 hours because some carriers scan parcels shortly before final delivery.
• Contact the shipping carrier.
• Email Support@myonivo.com with your order number.
We will help you initiate an investigation. Carrier delivery confirmation may be treated as evidence of delivery, except where applicable law requires otherwise.
9. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect your order promptly after delivery.
Contact Support@myonivo.com within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.
Please include:
• Your order number.
• A description of the problem.
• Clear photographs or video of the product.
• Photographs of the packaging and shipping label.
Do not discard the item or packaging until we provide further instructions.
Approved claims may be resolved through troubleshooting, replacement parts, a replacement product, or a refund, depending on the circumstances.
10. SPLIT SHIPMENTS
Products from the same order may be shipped separately.
You will not be charged additional shipping solely because Myonivo divides an order into multiple shipments.
11. CONTACT INFORMATION
Shipping questions should be sent to:
Support@myonivo.com
ECOMORA GROUP LLC
Trading as Myonivo
117 S Lexington St, Suite 100
Harrisonville, MO 64701
United States